A quick phone call to me can resolve whatever issues you’re experiencing with booking. Technology can be brilliant but also frustrating in an area with poor WiFi coverage…Welcome to Cornwall.
FAQ
Q. my question is not showing here.
A. Please contact me, I’m friendly. Fiona 07974 674915
Q. Why are winter slots shorter than summer slots.
A. Winter slots are shorter to compensate for less daylight hours and the Cornish weather.
Q. The time I was booking is no longer available
A. Book & pay for another time, contact me and I will move your booking to the original time you wanted. A bit long winded but I don’t know how to resolve this yet.
Q. My payment has timed out and I can no longer book the time I wanted.
A. PayPal can be temperamental, use a credit/debit card or phone me to block the time you want and pay cash on arrival.
Q. I’ve got 3 dogs but the system is only showing 1 dog.
A. Are you on a mobile? Be patient, the system seems to take about a minute to load to a phone. Don’t keep pressing buttons it confuses the technology. Alternatively, phone me to block the time you want and you can leave cash in the honesty tin, I’ll text you the padlock code.
Q. I’ve booked within the hour of arrival will the code be emailed.
A. That’s anyone’s guess with a Cornish internet signal. If you’re at the paddock and the email hasn’t arrived please phone me for the code.
Q. I’d like to pay for a number of bookings in one payment, is this possible?
A. Yes, after you’ve made your first booking the system gives you the option to choose “additional bookings” or “take payment”. Choose additional bookings, select the date and time wanted….continue with additional bookings until you’ve chosen those wanted. PLUS WHEN BOOKING 5 SLOTS I OFFER 1 FREE!
Q. Why do you ask me to remove my waste and not supply poo bins?
A. To keep costs down for you, I cannot put over 200 poo bags fortnightly in my household waste.